How to Get Support

If you have run into a problem that the documentation does not cover, the NotedWP team is here to help.

Self-Service Resources

Start with these resources before submitting a support request. Many common questions are already answered.

Submitting a Support Request

When you contact support, include the following information. The more detail you provide upfront, the faster the team can diagnose and resolve your issue.

Required information:

  • WordPress version. Found in your dashboard under Dashboard > Updates, or at the bottom of any admin page.
  • PHP version. Found in Tools > Site Health > Info > Server, or ask your hosting provider.
  • NotedWP version. Shown in the footer of the NotedWP Settings > Data tab.
  • Current plan/tier. Free, Pro, or Agency. Visible on the NotedWP Settings page.
  • Browser and operating system. For example, “Chrome 124 on macOS 15” or “Firefox 131 on Windows 11.”

Helpful details:

  • Steps to reproduce. Walk through exactly what you did, starting from a specific page or setting. Number each step.
  • What you expected to happen vs. what actually happened.
  • Error messages from the browser console. Open your browser’s developer tools (F12 or Cmd+Option+I on macOS), go to the Console tab, reproduce the issue, and copy any red error messages.
  • Screenshots of the issue (if applicable).

Billing and Subscription Issues

NotedWP subscriptions are managed through LemonSqueezy. For billing questions, refund requests, or subscription changes, visit your LemonSqueezy customer portal. You can access the portal link from the purchase confirmation email you received when you bought NotedWP.

Common billing tasks you can handle in the portal:

  • Update your payment method.
  • Download invoices.
  • Cancel or change your subscription.
  • View your activation history.

About the Team

NotedWP is built and maintained by Mountain Thirteen Media. Support requests are handled by the same team that builds the plugin, so you will always be speaking with someone who knows the codebase.

Response Times

Support requests are answered during business hours (Monday through Friday). The team aims to respond within one business day. Paid plan customers receive priority support.